Director of Business Operations at Children of America in Florida - Home Office

Job description

• Multi-Site Leadership | Operational Excellence | Team Development | Career Growth
• The Director of Operations provides strategic and operational leadership across multiple COA schools, ensuring our locations achieve company goals while maintaining a strong focus on customer service, employee development, operational excellence, and financial performance.
• This role partners closely with school leadership and senior corporate management to drive consistent execution of company policies, develop high-performing teams, improve operational processes, and support the continued growth of COA.
• The Director of Operations will lead across a broad geographic area and serve as a key resource to School Directors and their teams.

Responsibilities

• Lead multiple schools and ensure operational performance aligns with company goals and expectations.
• Drive revenue growth and support achievement of financial objectives.
• Monitor school profit and loss (P&L) and ensure operations remain within established budgets.
• Provide daily leadership, guidance, and support to School Directors and employees.
• Develop and implement strategies focused on recruitment, employee development, retention, and performance.
• Build and maintain high-performing leadership teams while supporting employee engagement and morale.
• Review operational and financial reports for accuracy, trends, and compliance with company policies and procedures.
• Conduct regular leadership meetings to establish priorities, improve communication, and ensure accountability.
• Identify opportunities to improve internal processes, customer service, and overall school performance.
• Ensure school operations consistently reflect COA's mission, vision, values, policies, and standards.
• Partner with senior leadership to address operational challenges and implement solutions.
• Maintain professional and responsive relationships with school administration, employees, families, and corporate leadership.
• Promote a positive customer-service culture across all assigned locations.
• Represent Children of America professionally with external stakeholders, including government agencies, media, and the general public, when appropriate.
• Perform other duties as assigned by the Chief Executive Officer/Chief Operating Officer.

Requirements

• 10+ years of professional experience, with at least 5 years of multi-site leadership experience across a broad geographic area.
• 3–5 years of supervisory and multi-site management experience.
• Bachelor's degree in Early Childhood Education or a related field required; Master's degree preferred.
• Educational background must meet applicable federal and state childcare licensing requirements.
• Strong leadership, communication, organization, and problem-solving skills.
• Demonstrated ability to motivate teams, develop leaders, and support employee retention.
• Strong understanding of financial performance, budgeting, and P&L management.
• Highly organized with the ability to manage multiple locations and competing priorities.
• Comfortable using technology, computer systems, and operational reporting tools.
• Working knowledge of Procare preferred.
• Ability to work effectively under pressure while maintaining a positive, professional approach.
• Strong commitment to customer service and the COA mission.
• Ability to read, write, and communicate effectively in English for business operations, documentation, compliance, and communication with employees, families, and regulatory agencies.

Skills

Preferred

• Working knowledge of Procare preferred.

Benefits

• Internal Career Advancement Opportunities
• Employee Childcare Discount
• Educational Assistance/Reimbursement
• T.E.A.C.H. Scholarship Partnerships
• Employee Referral Bonus
• Employee Recognition Programs
• Medical, Dental & Vision
• 401(k)
• Life, Accident & Disability Insurance
• Paid Vacation & Paid Holidays
• Performance-Based Incentives
• Final compensation will be based on experience, skills, geographic location, and internal equity. This position may also be eligible for performance-based incentives and other benefits.