Hickory Hills TGH- Program Manager at Acadiana Treatment Center in US-MS-Belden

Job description

• ​ Plan, direct and coordinat e the activities of the facility's therapeutic program s .

Responsibilities

• ​ D evelop and maintai n administrative and clinical operations that provide quality care and outcomes for the patients .
• ​ Contribut e to the planning and implementation of program goals, objectives , personnel, resources and equipment. Implement the approved program plan objectives , timetables, expected outcome and measures for assigned areas of responsibility.
• ​ Oversee the program's budget and policies regarding participant involvement, program requirements, and benefits. Work may involve directing counselors, clinical staff or other facility / clinic staff involved in the delivery of services through the program. Provides management and oversight for the facility program.
• ​ Develop and implement procedures to ensure efficient operations of th e program; continually identify opportunities to improve program's efficiency; coordinate care delivery, work flow ; oversee scheduling, registration, discharge and billing processes for the person(s) receiving services according to facility / clinic procedure.
• ​ Provide staff management to including hiring, development, training, performance management and communication to ensure effective and efficient department operation.
• ​ Responsible for an assigned caseload if applicable to the program.
• ​ Monitor staff schedules to ensure that appropriate staffing levels are available to fac ilitate care in a timely manner.
• ​ Develop and implement treatment plans, develop and maintain and audit charts and records fo r person(s) receiving services.
• ​ Serve as liaison and provides consultation with other staff on related issues, regulations, and standards pertaining to area of clinical specialty.
• ​ Assist in the development and implementation of operating policies and procedures for the program or organization; ensures that procedures and workflow are consistent with organizational objectives , treatment protocol, regulations, and standards of care; ensures that operations conform to established environmental, safety, and infection control requirements.
• ​ P rovide outreach services in area of clinical specialty , as needed.
• ​ Demonstrate a positive, empathetic and professional attitude towards customers always. When patient needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.
• ​ Perform other functions and tasks as assigned.

Requirements

• ​ Bachelor's degree in behavioral or mental health or closely related field required .
• ​ Master's degree in behavioral or mental health whe re required by state for licensed clinicians.
• ​ Four or more years ’ experience working with the population of the facility required .
• ​ One or more year s ’ supervisory experience required .
• ​ Licensed counselor/therapist, as required by the state and for the area of clinical expertise .
• ​ V alid driver's license, if required by the facility .
• ​ CPR and de-escalation/restraint certification required (training available upon hire and offered by facility).
• ​ First aid may be required based on state or facility.
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Skills

Required

• Communication
• Problem-solving
• Leadership
• Organizational skills
• Clinical expertise
• Program management
• Budget management
• Staff management
• Treatment planning
• Chart auditing