Patient Service Representative-Radiology Front Desk Full Time Days at Northwestern Medicine in Lake Forest, IL, United States

Job description

• **This is a full time position at 40 hours per week located at Catherine Gratz Griffin Lake Forest Hospital. The schedule is Monday to Friday, 8:30a to 5p with occasional rotation to 11:30a to 8p for PTO coverage. Rotating Saturday required (6:30a to 3p). **
• The Patient Service Representative reflects the mission, vision, and values of Northwestern Medicine, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
• The Patient Service Representative supports the service area by checking patients in and out of appointments. This role will consistently demonstrate exemplary customer service when assisting patients and guests.

Responsibilities

• Communicates with patients and guests including greeting them upon arrival, confirming identity and providing necessary information related to their visit.
• Completes check-in/out functions as directed.
• Confirms and updates patient identification and demographic/insurance information.
• Completes patient registration as needed.
• Obtains patient consents/authorizations.
• Collects co-payments, past due balances and point of service payments.
• Posts payments, process billing information and perform “end of day” cash drawer closing.
• Keeps waiting area clean and comfortable.
• Informs patients of any delays or changes in appointment status.
• Schedules appointments as necessary.
• May perform other duties as assigned.

Requirements

• High school diploma or GED equivalent
• Previous experience in a customer service position
• Bachelor’s degree
• Previous experience in a healthcare setting
• Working knowledge of medical terminology
• Bilingual

Skills

Required

• Customer service

Preferred

• Healthcare setting experience
• Working knowledge of medical terminology
• Bilingual

Benefits

• We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events.
• Click on or copy and paste URL to your browser to view detailed benefits information
• NorthwesternMedicine Career Page
• https://jobs.nm.org/benefits
• Please refer to the Benefits Eligibility by Employment Classification to determine benefits eligibility for job postings.
• If sign-on bonus is included in a job posting eligibility is as followed: Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign-on bonus. Exception: New graduate internal employees seeking their first licensed clinical position as a Registered Nurse at NM may be eligible.
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