Mailroom Operations Specialist I at Wings Credit Union in Colorado Springs, CO, United States

Job description

• The purpose of this position is to support the credit union's daily workflows in regard to receiving, scanning, documenting, and distributing incoming checks and paperwork from various courier services. The mail operations team also plays a pivotal role in the collection and distribution of both member and internal communications and supply needs.

Responsibilities

• Collect, receive, sort, and distribute inbound mail and packages from USPS, FedEx, UPS, and other courier services, ensuring accurate and timely delivery to the appropriate departments.
• Scan and route incoming payments through the Remit software system for processing by the Electronic Banking team, providing additional information and support as needed to ensure accurate processing.
• Scan and index incoming mail to the appropriate department shared files while maintaining a centralized master file for internal control and audit purposes.
• Maintain accurate logs of trackable mail items, CAS Team inbound documents, foreign mail, and other designated correspondence.
• Coordinate the distribution of canceled warranty checks in both paper and electronic formats to the appropriate business units, following guidance from the Indirect Lending department.
• Prepare and distribute insurance notices to Allied in a timely manner, ensuring all required documentation and non-negotiable items are included and properly reviewed.
• Research and assist with locating misplaced mail and documents by reviewing master files and tracking records.
• Support business units in reconciling check totals and resolving discrepancies to ensure accuracy and timely processing.
• Collect and process outbound mail, packages, and interoffice correspondence from internal departments.
• Ensure proper postage, packaging, and labeling of outbound mail and shipments in accordance with USPS, FedEx, UPS, and other carrier requirements, and coordinate delivery to designated shipping locations.
• Prepare, package, and distribute interoffice correspondence in a timely and cost-effective manner according to established distribution schedules and shipping procedures.
• Process returned statements and correspondence by scanning documents into designated systems and routing information for member outreach and contact information updates.
• Support Purchasing and Supply operations and serve as a backup for other departmental functions as needed to ensure business continuity.
• Maintain and distribute reports related to mail processing expenses, allocating costs accurately to the appropriate cost centers.
• Maintain the confidentiality, security, and integrity of member, employee, and organizational information while handling physical and electronic documents in accordance with established policies and regulatory requirements.
• Maintain compliance with all applicable regulations and organizational policies, including remaining knowledgeable of and adhering to Bank Secrecy Act (BSA) requirements.

Requirements

• PREFERRED: 1+ years' mail processing experience, preferred.
• Knowledge of postal and shipping regulations, to include USPS, FEDEX, and UPS shipping methods.
• Understanding of regional demographics and postal codes.
• Experience using computerized mail processing equipment.
• Excellent accuracy, time management, and organizational skills.
• Strong communication skills, both written and verbal.
• Ability to learn and perform other tasks within the department as needed.
• Skilled in the use of Microsoft Office applications, technical mail processing and supply systems, and other software applications relative to the Support Services function.
• Ability to perform basic math.
• Demonstrate excellent resourcefulness and the ability to exercise independent judgment.
• Strong time management and task prioritization skills.
• REQUIRED: OSHA 10-hour certification or ability to obtain certification, within 90 Days of hire

Skills

Required

• Ability to perform basic math.

Benefits

• Generous 401(k) match
• 401k Discretionary Profit Sharing
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short Term and Long Term Disability
• Health Savings Account with company contribution
• Employee Assistance Program
• Paid Vacation, Sick, Floating Holidays and Volunteer Time Off
• Paid Holidays
• Tuition Reimbursement
• Paid Parental Leave
• PAY RANGE: $18 to $21/hour (S10), plus 7% annual target bonus.
• Final compensation for this position will be determined by various factors such as relevant work experience, specific skills and competencies, education, certifications, location and internal pay equity.