Community Manager at South Oxford Management in Cliffwood, NJ

Job description

• The Community Manager is the powerhouse that drives the community. They manage and coordinate people, activities, and available resources to provide a seamless community to residents, future residents, visitors, and team members. The Community Manager is responsible for all aspects of the community's operation and performance.

Responsibilities

• Leadership
• Hire, train, and supervise all team members through a positive mentoring approach
• Empower team members by setting high goals to challenge your team, while also holding yourself accountable for their success
• Assist in the hiring process by vetting candidates to select viable candidates
• Provide comprehensive feedback to all team members, document, and facilitate disciplinary procedures as necessary
• Work closely with the Maintenance Supervisor to monitor and schedule make-readies and other maintenance activities like capital projects progress, and preventive maintenance programs
• Oversee day-to-day business operations of the community
• Drive occupancy and NOI through strategic marketing and leasing
• Manage resident relations, conflict resolution, and retention efforts
• Lead a high-performing team to achieve occupancy, rent growth, and customer service goals
• Interface with leadership on occupancy data and service KPIs
• Prepare operating budgets and maintain vendor relationships
• Financials
• Prepare and execute a community budget
• Prepare weekly and monthly reports
• Ensure that rent is collected and posted in a timely manner, and bank deposits are made immediately
• Maintain open communication with vendors and contractors concerning work scheduling, billing, vendor relations, and certificates of insurance
• Submit invoices for payment promptly
• Suggest rental rate recommendations to the Regional Manager
• Have a strong working knowledge of the market and comps
• Report liability and community incidents to the required distribution group
• Meet financial targets by setting rents, collecting revenue, and managing expenses effectively.
• Ensure compliance with Fair Housing, OSHA, and company policies.
• Leasing
• Oversee the screening process and vetting of applicants for creditworthiness
• Assume responsibility for the office and model apartments opening on schedule and in excellent condition
• Provide outstanding customer service to residents and future residents
• Take pride in the apartment community; visually inspect and address areas of concern, keep the community clean, and report service needs to maintenance team members
• Maintain an organized environment even during busy times
• Customer Service
• Build relationships with residents through courteous and timely responses to needs and concerns
• Think safety first and ensure that unsafe conditions are corrected promptly
• Visually inspect/prepare the entire property (office, models, compactor, vacant areas, curb appeal, and amenity areas) daily for cleanliness.
• Inspect and touch up model and vacant units. Responsible for maintaining the work area and office cleanliness
• Perform additional duties as assigned by the district or regional manager

Requirements

• Must be able to work on-site five days a week; this role is not remote or hybrid eligible
• High School diploma or equivalent; bachelor’s degree preferred
• Three or more years of experience in property management, with at least one year as a Community Manager
• Willing to work a flexible schedule, including weekends and holidays
• A sharp, professional appearance
• Must be able to walk the property, which includes climbing stairs
• Must be able to bend, stoop, squat, kneel, climb stairs, push, pull, reach, and carry supplies
• Stand for extended periods of time
• May be required to lift up to 25 pounds without assistance
• Dynamic team leadership and communication abilities
• Working Knowledge of Fair Housing Laws
• Working knowledge of Affordable Housing programs
• Proficiency in Microsoft Office (Word, Excel, and Outlook)
• Able to multitask and meet deadlines in a timely manner
• Knowledge of Yardi or other industry software preferred

Skills

Required

• Working Knowledge of Fair Housing Laws

Benefits

• South Oxford Management LLC provides a range of insurance options and benefits for our full-time team members. Including:
• $75,000 to $85,000 per annum plus bonuses
• Medical/Rx
• Dental
• Vision
• Employer Paid Life/AD&D
• Voluntary Life/AD&D
• Short Term Disability
• Long Term Disability
• Employee Assistance Program
• Accident Plan
• Hospital Indemnity Plan
• Critical Illness Plan
• Legal/ID Theft Protection
• Pet Insurance
• 401(k) Retirement w/ Match + Immediate Vesting
• Paid Holidays and Time Off (3+ weeks)
• Rent Discount (30%)
• Tuition Reimbursement($2,000/year)
• Paid Parental Leave (4 weeks)
• Employee Referral Bonus
• Employee Rewards and Recognition
• You’re exceptional. Let us make you feel it. Join our team.