Manager : HR Support Services (People Services) at Nasdaq in India - Bangalore - Karnataka

Job description

• Nasdaq Technology is looking for a passionate People Services Manager with focus on people management along with day to day HR operations to join the Bangalore technology center in India. If Innovation and effectiveness drive, you forward this is the place for you!
• When you work at Nasdaq, you’re working for more open and transparent markets so that more people can access opportunities. Connections can be made, jobs can be created, and communities can thrive. We want all our employees to have access to opportunities, too. That means planning for career growth, ensuring you have the tools you need, and promoting an inclusive culture where we’re all valued for our unique perspectives.
• We are looking for candidates with a genuine desire and drive to deliver top technology solutions to today's markets.
• With this position we offer
• Here, you will work for a global tech leader committed to breaking down barriers to inclusive prosperity. We see technology as a means to free people up to work together more efficiently and effectively by centralizing data, analytics, and market intelligence.
• Here, we’re committed to building a more diverse and inclusive workforce. Not only is it our responsibility to do better, but we also need representative voices to power the fresh thinking that is vital for our business and our clients.
• This is a permanent full-time role based in Bangalore, following a hybrid work model setup (at least 2 in office days per week).
• You can expect an autonomous but fast-paced work environment where you are recognized for your results and ability to drive things forward. Every day brings many opportunities to learn & grow and rewards with a global impact we build.
• In return, you will receive HMO coverage for you and your dependents, employee stock purchase plan, equity grant, retirement plan, annual bonus, free counseling sessions, subscription to e-learning platforms, fitness, wellness, and more.

Responsibilities

• The People Manager will lead global People Operations across Tier 1 and Tier 2 services, ensuring the timely, accurate, and consistent resolution of routine, specialized, and complex employee cases in accordance with established policies, service standards, and regulatory requirements. This role will oversee day-to-day operational performance, proactively manage risks and escalations, and ensure all agreed KPIs, service-level targets, quality standards, and compliance requirements are consistently achieved. Operating with minimal supervision, the People Manager will maintain operational stability, drive continuous improvement, optimize team capacity and service delivery, and build a high-performing, accountable, and positive team culture.
• Lead global People Operations across Tier 1 and Tier 2 services, ensuring reliable and consistent support across regions, business units, and employee populations.
• Oversee the end-to-end management of routine, specialized, and complex employee cases, ensuring timely resolution and an excellent employee experience.
• Manage daily operations with minimal supervision, maintaining service continuity and ensuring the function operates effectively and as expected.
• Monitor team performance against established KPIs, service-level agreements, quality standards, productivity targets, and compliance requirements.
• Analyze operational trends, performance gaps, and recurring issues, implementing corrective actions and sustainable process improvements.
• Manage escalations and operational risks proactively, ensuring issues are resolved promptly and communicated to the appropriate stakeholders.
• Drive workforce planning, workload distribution, prioritization, and capacity management to maintain balanced and efficient service delivery.
• Coach and develop team members through regular feedback, performance discussions, skills development, and clear accountability for results.
• Promote a positive, inclusive, and high-performing team culture built on trust, ownership, collaboration, and continuous improvement.
• Strengthen collaboration and synergy across Tier 1, Tier 2, Centers of Excellence, People Partners, Technology, and other cross-functional teams.
• Ensure People Operations processes, policies, procedures, and knowledge materials are accurate, consistently applied, and regularly updated.
• Support global operational changes, system enhancements, process transitions, and transformation initiatives to improve scalability and service effectiveness.
• Provide clear performance updates, operational insights, risks, and recommendations to senior leadership and key stakeholders.

Requirements

• Total experience between 6-10 years.
• Strong experience in day-to-day HR operations, including case management, employee administration, and related HR processes.
• Minimum 3 years of people management experience, with demonstrated leadership capabilities.
• Willingness to work in the 12:30 PM – 9:30 PM shift supporting EMEA and US regions.
• Exposure to employee data management and experience in Workday is a must.
• Experience in Zendesk or other similar tools.
• Excellent communication skills and the ability to think outside of the box!
• Bachelor's Degree or equivalent experience in Business Administration/HR or another similar field.
• Good understanding and awareness of AI-related concepts and applications.

Skills

Required

• Case management
• Employee administration
• People management
• Leadership
• Employee data management
• Workday
• Zendesk or similar tools
• Excellent communication skills
• Ability to think outside the box