Move in Coordinator - Marketing at Otterbein SeniorLife in Sylvania, Ohio

Job description

• Otterbein SeniorLife at Sunset Village is seeking a caring and compassionate person to serve in a Part-Time supporting role within the Marketing group. This position is scheduled for up to 30 hours/week (Mon-Fri; between 3-5 days/week) and involves a significant amount of contact with prospective residents and their loved ones and our residents while performing a variety of administrative duties.
• At Otterbein, you’re more than an employee, you’re a Partner in Caring. Together, we work side by side toward a shared goal: delivering person-centered care that respects every resident and the choices they make.
• Whether in our vibrant communities, our welcoming small house neighborhoods, Home Health, Hospice or Home Office, we provide the highest level of compassionate, quality care.
• Join our team of Partners who are talented, kind, wise, funny, spirited, generous, endearing, and truly one-of-a-kind.

Responsibilities

• Answer phones, direct calls to appropriate services and greet visitors in a cheerful positive manner. Document calls into the CRM systems (Sherpa, PCC)
• Work with Marketing Department in coordinating elements of the Marketing Events. Prepare event flyers, room reservations/planning, attendee lists, RSVPs and inquiries. Input attendees contact information into CRM system.
• Maintain adequate supply of facility information packets, collateral materials and office supplies.
• Schedule and facilitate, when needed, tours for prospective residents and guests, focusing primarily on Assisted Living.
• Complete follow-up marketing activity as directed (i.e. follow-up calls) to help advance sales within Otterbein Sunset Village
• Track and report various market statistics (Marketing Research Report).
• Work with Marketing Director to coordinate paperwork and renewals for Limited Contracts.
• Track and report various market statistics (Marketing Research Report).
• Work with Marketing partners to coordinate paperwork for prospective and new residents.
• Work with Marketing partners to facilitate move-ins across all levels of care, focusing primarily on Assisted Living
• Interact with visitors, residents and family members in a positive, hospitable manner, addressing a variety of issues and circumstances.
• Assist with pictures of resident events for FB, social media and Website.

Requirements

• Associate’s degree or equivalent and relevant work experience
• Must be detail oriented and have excellent written communication and documentation skills.
• Excellent verbal communication and interpersonal skills.
• Proficient with the use of technology.
• Must have excellent customer service skills and good judgment and decision-making skills.

Skills

Required

• Detail oriented
• Proficient with the use of technology
• Excellent customer service skills
• Good judgment and decision-making skills

Benefits

• Health & Wellness
• Vision & Dental Insurance
• Pet Insurance
• Life Insurance
• Employee Assistance Program (EAP) for personal and professional support
• Financial Security
• 401(k) Retirement Savings Plan with company match
• Paid Time Off (PTO) that accrues immediately from day one
• Paid Holidays for a healthy work-life balance
• Access to DailyPay, enabling you to access up to 100% of your earned wages on a daily basis
• Tuition Reimbursement up to $5,250 per year for ANY field of study
• Tuition Discounts through exclusive partnerships with the University of Cincinnati, University of Toledo, and Hondros College
• Employee-Sponsored Crisis Fund available for those facing unforeseen challenges
• Legal & Identity Theft Protection
• Growth & Development
• University Partnerships with University of Cincinnati, University of Toledo, and Hondros College for exclusive tuition discounts
• Multiple Partner Discounts available for various products and services through Access Perks
• Access to 1,000s of hours of personal and professional development material through RightNow Media @ Work
• *Some benefits, including PTO and tuition reimbursement, are based on hours worked.