Senior Analyst, Commercial Experience Service Delivery at Diageo in Bangalore, India
- Company: Diageo
- Location: Bangalore, India
- Posted: Sep 17, 2026
- Type: Full time
- Experience: 6+ years
Overview
Job Title- Senior Analyst, Commercial Experience Service Delivery About the team: (TE) About the role: • Working knowledge of Order-to-Cash (O2C) with focus on Order Management (order entry, validation, allocation, delivery coordination, billing handoff).
Job description
- Job Title-
- Senior Analyst, Commercial Experience Service Delivery
- About the team: (TE)
- About the role:
Responsibilities
- • Working knowledge of Order-to-Cash (O2C) with focus on Order Management (order entry, validation, allocation, delivery coordination, billing handoff).
- • Ability to manage order exceptions: price/discount mismatch, stock availability, delivery blocks, credit holds, master data errors, order amendments/cancellations.
- • Understanding of order types, cut-offs, shipping conditions, and basic returns
- • Basic knowledge of customer master elements (bill-to/ship-to, payment terms, tax indicators) and their impact on order processing.
- Payment Matching: Apply daily cash receipts, wire transfers, and checks to exact customer invoices using remittance advice.
- Dispute Resolution: Investigate unapplied or unidentified cash and manage short-payments or billing discrepancies.
- Reconciliation: Perform daily and monthly bank reconciliations alongside the accounts receivable and collections teams.
- Reporting: Generate aging reports and track metrics like Days Sales Outstanding (DSO).
Requirements
- Accounting Knowledge: Strong grasp of basic accounting principles and accounts receivable workflows.
- Technical Tools: Proficiency in enterprise resource planning (ERP) and finance systems like SAP, Oracle, or HighRadius.
- Communication: Clear verbal and written skills to coordinate with internal stakeholders and external clients.
- Good knowledge of accounting concepts and Accounts Receivable Process
- Good and clear communication skills in English (verbal and written) are a must.
Skills
Required
- Clear verbal and written skills
- SAP
- Oracle
- HighRadius
Benefits
- Rewards & Benefits Statement: (TE)
About Diageo
With over 200 brands sold in nearly 180 countries, we’re the world’s leading premium drinks company. Bring your passion and use your curiosity as you explore, collaborate, and innovate to build brands consumers love. Together with passionate people from all over the world, you’ll test new ideas, learn and grow, and unlock a brighter, more exciting future. Join us to create a career worth celebrating Global Business Operations keeps our business moving, connecting markets, streamlining processes and keeping everything running smoothly at scale. With teams across Bangalore, Budapest, Bogotá, Gurugram, and Manila, GBO delivers the essential services that support our day-to-day performance, from finance to operations and beyond. It’s a truly global environment, where collaboration across time zones and cultures is part of everyday life. You’ll gain exposure to different markets, build skills for the future and develop a broad understanding of how a business operates at scale. It’s a great place to learn, grow and see the bigger picture. With over 200 brands sold in more than 180 countries, we’re the world’s leading premium drinks company. Every day, over 29,000 talented people come together at Diageo to create the magic behind our much-loved brands. From iconic names to innovative newcomers – the brands we’re building are rooted in culture and local communities. Our ambition is to be one of the best performing, most trusted and most respected consumer products companies in the world. Our founders, such as Arthur Guinness, John Walker, and Charles Tanqueray, were visionary entrepreneurs whose brilliant minds helped shape the alcohol industry. And through our people, their legacy lives on. Join us, and you’ll collaborate with talented people from all corners of the world. Together, you’ll innovate and push boundaries, shaping a more inclusive and sustainable future that we can all be proud of. With diversity at our core, we celebrate our people's unique passions, commitments and specialist skills. Because when varied voices, mindsets, and personalities come together, great ideas are born. In our supportive culture, your voice will be heard and you’ll be empowered to be you. Just bring your ambition, curiosity and ideas, and we’ll celebrate your work and help you reach your fullest potential.