Account Manager at Ziply Fiber in Everett, Washington, United States

Job description

• Position Title: Account Manager (Consumer)
• Base Salary: $28,080 to $43,750 annually DOE
• Commission: Target commission of $30,000 annually
• Benefits: Medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, parental leave, quarterly performance bonus, training, career growth and education reimbursement programs.
• At Ziply Fiber, our mission is to elevate the connected lives of our communities every day. We’re delivering the fastest home internet in the Northwest, with a focus on areas traditionally underserved by mainstream internet companies. And as our state-of-the-art fiber network expands in WA, OR, ID and MT, so does our need for team members who can help us grow and realize our goals.
• We may be building internet, but we are reaching real people. We strive to build relationships and provide customers and communities with refreshingly great experiences.
• Genuinely Caring: Our customers and colleagues are people, and quite possibly our neighbors. We put ourselves in their shoes and give them our full attention.
• Empowering You: We empower our customers to choose the products that best meet their needs, and we support our employees to implement solutions that elevate the experiences of our customers and coworkers.
• Innovation and Improvement: We always look for ways to make the experiences of our customers – and each other – better.
• Earning Your Trust: We earn trust by communicating simply and transparently as real people, not as a corporation.
• The Account Manager will be responsible for generating sales in multi-family units in their respective assigned region. This includes networking with MDU property managers, assistant managers, leasing agents, and other property staff.

Responsibilities

• The Essential Duties and Responsibilities listed below are a range of duties performed by the employee and not intended to reflect all duties performed.
• Sales & Customer Engagement
• Drive creative sales strategies in multi-family properties that will increase awareness and penetration
• Host various community events within MDU properties, to get customers to sign-up for Ziply Fiber services
• Make regular property visits to all MDU’s in assigned region, documenting key learnings
• Conduct door-to-door outreach to promote and sell fiber internet to residential customers.
• Achieve or exceed daily activity goals (door knocks, customer contacts, property visits) and monthly sales targets.
• Build strong relationships and trust with prospective customers through professionalism and product expertise.
• Training, Collaboration & Operational Support
• Participate in e-learning, classroom sales training, and associated curriculum in tandem with Sales Trainer
• Marketing team collaboration; offer strategy & communication, collateral material creation & distribution
• Perform financial responsibilities to include operational expense tracking, processing mileage reimbursements, logging event expenses, and others
• Monitor industry developments (technical, regulatory, and otherwise) and apply critical thinking for strategic and customer impact analysis
• Performs other duties as required to support the business and evolving organization.

Requirements

• High school diploma or GED.
• Minimum of six (6) months of sales and/or customer service experience – OR – current or prior military service.
• Must be committed to providing exceptional customer service in a calm, professional manner.
• Must be enthusiastic, persuasive, persistent, and be able to handle rejection in the selling process well.
• Must work in an outside environment for extended periods in any season, with potential exposure to inclement weather.
• Must have reliable transportation.
• Must have and maintain a valid driver’s license, auto insurance, and satisfactory driving record.
• Ability to prioritize and organize work effectively and be a self-starter.
• Ability to maintain confidentiality of company and customer information.
• Ability to deal with public in a professional manner.
• Ability to work independently and apply sound judgment and reasoning skills to a variety of situations.
• Ability to drive on behalf of the company in a safe and responsible manner.
• Ability to multi-task and collaborate effectively with other personnel to meet deadlines.
• Strong verbal and written communication, attention to detail, and organizational skills.
• Ability to adjust to rapidly changing priorities and schedules.
• Excellent customer service skills.
• Applicants must be currently authorized to work in the US for any employer. Sponsorship is not available for this position.

Skills

Required

• Sales
• Customer service
• Enthusiastic
• Persuasive
• Persistent
• Handle rejection
• Reliable transportation
• Valid driver's license
• Auto insurance
• Satisfactory driving record