Customer Service Representative - Rogers Clinic at Arisa Health in Rogers, AR

Job description

• Arisa Health is seeking candidates to fill a Customer Service Representative position in Rogers, AR. The Customer Service Representative will schedule appointments on behalf of therapists, run reports, take co-pays and provide information directly to current and potential clients of Arisa Health. The ideal candidate will have one year of experience scheduling appointments within a medical office.

Responsibilities

• Schedule appointments on behalf of therapists and proactively work to fill open spots on therapists' calendars when cancellations arise
• Check clients in and out in a timely manner
• Complete pre-appointment checks for clients.
• Prepare and maintain client records, maintain accuracy of fee agreements, update eligibility, assessing that needed pre-certifications and authorizations are in place.
• Provide timely notification of appropriate staff as needed for entry of authorizations
• Provide an interactive, welcoming response to all Arisa Health inquiries for service by engaging clients in a supportive, non-judgmental way.
• Work and reconcile reports within the Electronic Health Record
• Work with staff on problems related to weekly reports and/or billing issues.
• Answer phones, taking accurate messages and routing calls as appropriate.
• Collect payments in accordance with Arisa Health payment policy and entering of payments into the Electronic Health Record
• Reconcile reports within the Electronic Health Record and work with staff on problems related to weekly reports and billing issues.

Requirements

• High school diploma or equivalent required
• 1-2 years of experience in a medical office is required
• Ability to multitask
• Good organizational skills
• Excellent written and verbal communication skills
• Excellent attention to detail
• Ability to work independently, establish priorities and organize workload
• Problem- solving mindset
• Good communication skills required
• Excellent telephone skills required
• Willingness and ability to alter duties to support the needs of the business

Skills

Required

• Ability to multitask
• Good organizational skills
• Excellent attention to detail
• Problem- solving mindset
• Good communication skills required
• Excellent telephone skills required

Benefits

• A company dedicated to transforming communities one life at a time.
• A great benefits package that includes (but is not limited to) Medical/Dental/Vision, 401(k)/Roth plan with matching, and Healthcare Savings Accounts.
• Ongoing training throughout your employment
• Paid Time Off and Holidays throughout the year to recharge.
• Company sponsored Whole Health programs designed to recharge our teams.